Thank you for being a helpful human being. From one swe to another, why does Meta require one-off corrections from a back channel based upon an individual emplo

Thank you for being a helpful human being. From one swe to another, why does Meta require one-off corrections from a back channel based upon an individual employee’s generosity? Shouldn’t our responsibility scale, not just our technical systems, with the level of trust users place in your system when they base their livelihoods on it? I say this as a parent whose stepson spent 5 years building up a substantial following on Instagram only to have it ripped away from him like this poor girl. He went through all the proper channels, provided his identification to prove who he was, and sent all his frustration into the black hole that is Meta user support. Certainly we can do better as an industry, right?