> Because it sounds like OP was doing that: making something useful for the customers, just not for the other engineers. Hence the engineers couldn't vouch for

> Because it sounds like OP was doing that: making something useful for the customers, just not for the other engineers. Hence the engineers couldn't vouch for the system and secure OP a promotion. For internal customers. Not real customers. Because they are captive audience. What they are going to do if generating a report takes 10hr? Purchase* different tool? Force devs to make w better one? Not their pay grade. They aren't even allowed to set requirements for features/functionality. *That's when consulting firm swoops in to make great promises about how tool that they will make will solve all the problems. But because people who are using such tools can't set priorities for features/functionality, reports will generate in 9hr, but they will have to click ok every X minutes.