This is sage advice - I think of slack like the bystander effect - if nobody is explicitly asking you to do something you aren't accountable, but you can help o

This is sage advice - I think of slack like the bystander effect - if nobody is explicitly asking you to do something you aren't accountable, but you can help out if you feel like it when it suits you. If they want a formal response SLA they can use an appropriate tool like service now and its overheads.