Yes, do exactly what you think you need to do. I've been staving off this from happening by making it very clear to my boss why my tickets are piling up, and wh

Yes, do exactly what you think you need to do. I've been staving off this from happening by making it very clear to my boss why my tickets are piling up, and why expecting me to check in on multiple threads for the possibility of me being needed on them is an incorrect expectation. I make it as clear as I can to people, that if they need my attention on something, tag me in a Jira comment or DM me. Communication is a part of my duties, but it should never require all of my energy. Now, of course, since my manager has shifted from being an engineer to climbing a management ladder, my needs make zero sense to him, and he thinks that since he can monitor 100s of channels concurrently and attend meetings literally all day every day, surely I should be able to do whatever his pet issue is that day. He also feels like checking in on the status of a ticket every fucking day is going to help me do it faster, but it's the way it is, the systems companies thoughtlessly adopt push us out. Ultimately, this is going to push and pull until I'll probably be underwater too long and either get fired or quit. So my advice is to figure out if you have any possibility of staying, and do what you feel you need to in protecting your sanity, until you leave. Do not try and fulfill this expectation. It's dumb and you're the wrong person for it. If it gets to a certain point, make it clear that they should hire someone else who's specifically good at that, if that's what they define the job to be.