4 ms·
There are definite cost reductions that can be made, but they pale in comparison to keeping humans out of the loop. For sake of argument, let's pretend you can
by foobazgt 4y ago
There are definite cost reductions that can be made, but they pale in comparison to keeping humans out of the loop.
For sake of argument, let's pretend you can shave half off the costs. So, now we're talking $8B annually for one support call / user / year. Does this undermine my argument about under-estimation of $1B costs?
- Retric 4y agoThat’s just the most obvious approach, adjusting the product and internal processes to avoid having people call is even more effective. Upselling people is another way to drop net costs even further, etc. I suspect they could get net costs below 800m/year.
- foobazgt 4y agoOk, I agree to disagree then! :)