He paid them money for a phone they themselves lost and then charged him for. He should reasonably expect support for that transaction and any situations that s

He paid them money for a phone they themselves lost and then charged him for. He should reasonably expect support for that transaction and any situations that stem directly from that transaction. Furthermore when you do something that deleteriously effects people like take away access to more than a decade of email/files/photos/contacts not to mention apps and other purchases for which google was indeed paid you should expect that action to reasonably generate a support request and actually provide it in case as in this situation it is unreasonable and unjust. But its free isn't an automatic get out of jail free card for the expectation for a company to behave like reasonable human beings.