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This also happens with Amazon, FWIW. We were doing a reconciliation on our credit card statements and saw some charges from Amazon that didn't correspond to any
by nhod 4y ago
This also happens with Amazon, FWIW. We were doing a reconciliation on our credit card statements and saw some charges from Amazon that didn't correspond to anything in our order history, for like $30 or so. (Amazon charges as it ships, so in large orders where not all items ship together you can be charged random amounts). We ended up charging them back.
Amazon nuked my account. I've been an Amazon customer since the beginning, almost 30 years, and have spent hundreds of thousands of dollars with them. For this $30 chargeback, they yanked back all of my Kindle books, Amazon Prime movie purchases, etc.
I got shifted from the normally incredibly helpful and friendly Amazon Customer Support to one hosted in the Upside-Down and manned by an army of demogorgons. They were essentially debt collectors, and had the attitude to match. Zero understanding or empathy. Incredibly aggressive, unpleasant, and unhelpful. I ended up reversing the chargeback, which of course took two weeks, and it worked itself out in the end.
But wow, customer LTV the size of mine could have been blown up for such a small thing. Seems like someone isn't doing the math inside Amazon.
- bornfreddy 4y agoDid you move your spending elsewhere? If not then their math worked correctly. I think we need to be principled when dealing with companies. This is the only way to make them behave as they should.
- FredPret 4y agoThat's the core idea of capitalism. Punish the bad companies. Reward the good companies. Your definition of good is whatever it is. And the system adjusts over time. Products and services will improve at the learning rate that the market imposes.