There's a massive cultural blind spot at Google IMHO. And it's not as black and white as "if you're not the customer you're the product". I used to be a paying

There's a massive cultural blind spot at Google IMHO. And it's not as black and white as "if you're not the customer you're the product". I used to be a paying Google Workspace customer and I cancelled my account through the usual process. After my account was closed _and deleted_ they sent some unknown invoice amount to collections, sent threatening emails. Was there a reply-to? Was there a phone number? No, "log in with your account and raise a support issue". The account that you deleted. And another threatening email with no help about how to answer. I emailed the Collections address and I got auto-generated responses. And I spent days combing help pages. Finally sorted it out by opening a new trial account (and then the help agent was very helpful). But even then it was awkward. I will never send a cent their way. Oh, and I know a google employee who was kind enought to look into it. He followed the internal channels to try and help and ... it was broken. Best he could do was file a bug report.