I don't use any Apple products at all, but it seems like they'd have to be better if only because they have physical stores you can go in and complain your way

I don't use any Apple products at all, but it seems like they'd have to be better if only because they have physical stores you can go in and complain your way up the retail chain to force some sort of response. Google in my experience is basically a giant black hole if you need any real service on the consumer side. This is one of the various reasons that like others in this thread I've disconnected myself from any reliance on Google services over the past few years. Having the vast majority of my digital identity linked to a single gmail account was super convenient, but there's way too much downside risk if someone at google decides to shut you out for any reason.