I think you might be conflating "free users" of their search engine product and a customer who paid a thousand USD to purchase their mobile hardware. I can see

I think you might be conflating "free users" of their search engine product and a customer who paid a thousand USD to purchase their mobile hardware. I can see the reasoning for refusing to provide human-based CS for their search engine users, but to give their Pixel users the typical run around and then capping it with disabling their account? I would expect this kind of behavior from the various shell companies selling gadgets on Amazon. Google is really eating their way through the goodwill they took decades to build up.