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And often Microsoft would not put the charge through, at least if you were working to try to solve the problem without them. I don't know what their criteria w
by dhimes 4y ago
And often Microsoft would not put the charge through, at least if you were working to try to solve the problem without them. I don't know what their criteria were, but I don't think I ever paid despite calling a few times.
- snotrockets 4y agoThe terms I remember (note that there are so many different Microsoft licensing agreements, so yours could’ve been totally different) were that you weren’t charged if the problem you called for was indeed a problem with Microsoft software. And that definition was quite liberal: not just obvious software bugs, but also confusing documentation, etc. In other words, as long as you RTFM before you called, it was free.
- DaiPlusPlus 4y agoThat’s still the case today, even though the base charge is now $500/incident. I always get a refund.