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> o me, the issue with Google's products and services is that they're not willing to provide any human customer service to resolve the real issues. I don't get
by josefresco 4y ago
> o me, the issue with Google's products and services is that they're not willing to provide any human customer service to resolve the real issues.
I don't get this, I engage human Google support for paid Google products at least a few times a month. It's not great, but definitely on par with other tech giants. Are you expecting human support for ... free services?
- SamBam 4y ago"Free services" aren't provided by Google out of the goodness of their heart. This isn't altruism. We're not choosy beggars to want support for being the very products that make Google the most money.
- deleted 4y ago[deleted]
- snotrockets 4y agoI don’t know what consumer support looks like, but Google Cloud support (with a premium support contract) is significantly worse then their competitors.
- michaelmrose 4y agoHe paid them money for a phone they themselves lost and then charged him for. He should reasonably expect support for that transaction and any situations that stem directly from that transaction. Furthermore when you do something that deleteriously effects people like take away access to more than a decade of email/files/photos/contacts not to mention apps and other purchases for which google was indeed paid you should expect that action to reasonably generate a support request and actually provide it in case as in this situation it is unreasonable and unjust. But its free isn't an automatic get out of jail free card for the expectation for a company to behave like reasonable human beings.