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> They won't though, because end-users are not the customers of Google, advertisers are. You can betcha advertisers get excellent customer service. You would t
by glogla 4y ago
> They won't though, because end-users are not the customers of Google, advertisers are. You can betcha advertisers get excellent customer service.
You would think so, but no. Even advertisers get bad support from Google. Even companies using Google as replacement for Microsoft stack (Gmail and Calendar instead of Outlook, etc) get bad support from Google. Even Google Cloud customers spending millions a year get bad support from Google.
The terrible support might have started for the reasons you mention, but it turn into whole organization dysfunction.
- TechBro8615 4y agoThis is just not true from my experience. Google Cloud has proactive and responsive support staff.
- kenjackson 4y agoIt might be a relative perspective they had. I've heard that AWS and Azure provide much better support. I can't say firsthand, but I've heard that fairly consistently.
- toddreedy 4y agoThe joke we had was AWS has better support, Google had better products, and MS had better sales.
- sidewndr46 4y agoEven websites using Google's advertising platform to serve those advertisements get horrible support.
- wedn3sday 4y agoCan confirm. I work for a company that spends >$10MM on google cloud compute every year, and it's a common internal joke that "talk to google support" means "get fucked." Their support is outrageously bad.