4 ms·
I’d recommend taking a few steps before doing a chargeback in cases like this: 1. Search around for back channel support. Google things like “executive custome
by ssharp 4y ago
I’d recommend taking a few steps before doing a chargeback in cases like this:
1. Search around for back channel support. Google things like “executive customer support”. Often times these emails get published by bloggers, forums, etc.
You can also look up support VP /Director’s names and then guess their email (e.g. first.last@example.com) and tell them your story.
2. Send a signature-required letter detailing out the issue, steps taken, and your requested resolution
These two steps get you significantly closer to having a person who can actually solve your problem actually look into the issue.
- dhimes 4y agoWhy should we have to work so hard to get decent support?
- jackweirdy 4y agoAnother depending on your jurisdiction is the court process in your area. In the U.K. we have the Money claim online service, to start proceedings against a company or person who owe money. There is a nominal fee starting at £30 and if companies don’t respond the court will de facto rule in your favour.
- patmcc 4y agoThat might work to get your money back, but I'll bet Google also has a policy of firing customers who take them to court.
- michaelmrose 4y agoIt would make more sense to first back up all your stuff switch all accounts to the new email address, set up email forwarding for a month, and then issue the chargeback. From what you are saying this is actually an easier process and unlike your suggestion will surely succeed 100% of the time. Then you aren't anyone's hostage.