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I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services any
by Brystephor 4y ago
I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.
- theturtletalks 4y agoYes, this is true. I never knew doing a chargeback against the Google Store would get your email account banned. Google can do what it wants, I just wanted to let people know so they think twice before doing a chargeback against Google.
- charcircuit 4y agoYour Google Store account IS the some account as your email account.
- Brystephor 4y agoIt's definitely surprising. Chargebacks cause additional issues for a company which is why they're treated more severely than something like a late payment, refunds, etc. It seems like a lot of folks are surprised by a chargeback causing a loss of access to the company services so wanted to share my experience that this is not abnormal. Big companies tend to do this.
- Ferret7446 4y agoChargebacks get you banned from pretty much every single company/service.
- toomanyrichies 4y agoIsn't this a great way to motivate users to respond by setting up throw-away accounts, with disposable forwarding emails and Privacy.com-generated credit card numbers? True, this is a multi-step process, but it also seems like something which could be automated.
- lnsru 4y agoI was told by experienced web developer to do exactly this: every time I need something for Google I must create new address and new identity. If something goes wrong only project related identity gets destroyed and I can access other accounts.
- kube-system 4y agoThere are often a variety of ways that duplicate accounts are detected, device ID, ip addresses, phone numbers, fingerprints, physical addresses, etc. IIRC google requires a non-voip phone, so you’ll need a burner phone too if you want to go that route.
- Kranar 4y agoMy experience with those generated CC numbers has been poor. A lot of sites somehow recognize them and reject them.
- ugjka 4y agoI don't know if I'm having a false memory but it think someone some time ago commented here on a similar topic that they got banned on Google for using a virtual card
- 0x457 4y agoFirst digits of the credit card tells you what card it is and who is the issuer. Detecting privacy.com is just a matter of knowing their ranges. They also themselves will prevent you from using those cards to break ToS if they can detect it (i.e. multiple sign-ups for known service).
- ocdtrekkie 4y agoIt's normal if you're a store someone can go elsewhere to do business. It should be illegal if you're a global monopoly where it's nearly impossible to function in modern society without an account to. The problem I see time and time again, is that Google acts like it is completely unaware it's a monopoly.
- adastra22 4y agoHow is google a monopoly? I get by just fine without it.
- dangrossman 4y agoYou might be fine now, but what if you want to open a physical store/restaurant/etc next year? If you're banned from Google, you'd have no control over your business profile on Google, can't respond to reviews, can't update your store hours and other details, can't advertise on maps, etc.
- gus_massa 4y agoDo you have an Android phone? It's getting harder to use them without a Google account. In my university, professors and old T.A. have a mix of gmail, hotmail and yahoo, let's say 1/3, 1/3 and 1/3. But students have almost 100% emails from gmail. I't not a monopoly, but it's getting very close.
- adastra22 4y agoNo I don’t use Android on any device.
- kube-system 4y agoSome people wrote letters in 1980. That ain’t a defense of Ma Bell.
- adastra22 4y ago
- mbauman 4y agoThat's not really the problem. The problem is that *customer support* suggested to do so.
- CogitoCogito 4y agoYeah there is no excuse for Google not to make an exception to the policy when Google told the poster to do the chargeback.
- kube-system 4y agoThis is the inevitable result of automation. There is no negotiating with a piece of code.
- CogitoCogito 4y agoIt’s not inevitable. Of course it can be overridden.
- kube-system 4y agoBut by who? There’s nobody to hire for that role, because the role has been automated.
- CogitoCogito 4y agoI have no idea if you're being serious, but of course code can be overridden and of course you can hire someone to override it. Google has apparently chosen not to.
- kube-system 4y agoHiring someone to do a thing is the opposite of automating it.
- 10729287 4y ago
- Brian_K_White 4y agogoogle is not a small local shop only responsible for one tiny part of your life like a plumber. They have actively sought to make themselves integral to your whole life. When the plumber fires you, you do not lose access to your retirement account because ypu can no longer prove your identity because your phone and email both went up in smoke. That comes with responsibility. This is a quite false equivalence. Chargebacks are bad? Yes, well, so is not having human customer service. The plumber has a wife answering the phone who can be reasoned with and who can reason with you and you can arrive at some compromise or understanding or other deal before getting to a chargeback. And that's just for a noncritical service. What compromise or understanding does google offer? For their service which they have actively made as critical as possible? This sob story about how bad chargebacks are falls flat.
- Brystephor 4y agoI agree that having poor customer service is unacceptable. I agree that losing your access to email is a tragic thing and extremely difficult to resolve all the other issues that come with that. I'm not really commenting on the situation other than that issuing a chargeback commonly results in a loss of access to that companies services.
- jasonlotito 4y agoSure, we get this. That's not the issue. The issue is Google told them to issue a chargeback to get his money back. That was Google's representative saying this.