SRE here too. We need to stop building knowledge ex ante and focus in building capabilities to introspect the service ex post, that is, during the outage. Even

SRE here too. We need to stop building knowledge ex ante and focus in building capabilities to introspect the service ex post, that is, during the outage. Even if you are told how it works when starting to support it, you'll have other 50 services to support too and will lose (rightfully) track of where things stand at the moment you need. Build telemetry and convergence into well known platforms to make response easier.