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Q: Hello, Oracle support? I'm seeing this bug after your latest update... A: Ah, yes, we are already offering a fix for that bug. Q: Great! How can I get it?

Q: Hello, Oracle support? I'm seeing this bug after your latest update... A: Ah, yes, we are already offering a fix for that bug. Q: Great! How can I get it? A: It's in our new upgraded product, Oracle same-as-yesterday(TM). And we are offering it to our trusted existing customers - free of charge. Q: Free of charge? That's quite generous of you, how unusual. A: Yes, the customer is king here at Oracle. You just need to sign the license agreement and we can deploy it right away.

pulse7 4y ago
We will get all money from you - for free! ;)
IncRnd 4y ago
That seems like something that happens with ad-hoc customers not so much with enterprise customers who have purchased support plans (for this reason among others).
- selcuka 4y ago
  SE2 (Standard Edition) is their cheapest offering. Enterprise customers are probably using their EE (Enterprise Edition) license.
- ilyt 4y ago
  Do you really think Oracle lawyers didn't put a clause that allows them to do what they want ?