> IBM sent people around to talk to us, and they were simply the wrong people. Initially they sent marketing big shots, who didn't understand anything technical

> IBM sent people around to talk to us, and they were simply the wrong people. Initially they sent marketing big shots, who didn't understand anything technical at all. ... They sent technical people, who just had the attitude, "You tell us what you want, and we'll do it for you. We're the technical people" ... We couldn't communicate with those guys. Sounds like product managers, like the Tom Smykowski character from Office Space, are important after all.