Trust / Culture US startup. We tried hiring remote in India and eastern Europe. The biggest hurdle was the culturally implied expectations. I mean India outso

Trust / Culture US startup. We tried hiring remote in India and eastern Europe. The biggest hurdle was the culturally implied expectations. I mean India outsourcing doing a bad job is a cliche by now. But that was precisely our experience. The available remote freelancers in India didn't seem to share US values of what constitutes acceptable quality. Even with reminders to deliver US quality, their work was often on a level where a US employee would have been ashamed to call it "finished". But they happily "solved" those tickets. Also, there were so many intermediate translators and managers that at the end, a rural US grad student was similar in price to an Indian freelancer in one of the IT hotspots there. But mainly, that difference in culture leads to a lack of trust. I wouldn't let Indian freelancers interface directly with US customers because I know that their definition of a solution doesn't overlap much.