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Did you actually expect google to be reasonable when it comes to this stuff? They sure as hell aren't reasonable / don't care when it comes to all their other c
by cowkingdeluxe 15y ago
Did you actually expect google to be reasonable when it comes to this stuff? They sure as hell aren't reasonable / don't care when it comes to all their other customer service.
- SquareWheel 15y agoTheir customer service is all in ads. If you use a free product, you're out of luck.
- RexRollman 15y agoFrom what I have heard from people who have paid for Google Apps For Domains, even then you are going to have problems.
- imroot 15y agoExcept when you're paying for a product. At $DAYJOB, we use Google Apps, and pay $50/month/user to have google manage all of our mail/document/groups/etc. Problem: Our CEO tried to send an email to a company-wide group, and the group rejected the mail due to the "Bulk Email sending" guidelines. Funny -- there were no external email addresses. I opened a case with Google Support, explained the problem, provided the SMTP NDR....and it sat for 14 days before they closed it out with no action on their side. Our employee@ mailing list is still broken -- and google seems to be in no rush to fix it. It's all good -- I'm taking my 35 users and moving to zimbra next year when our contract ends.
- Strom 15y agoYou would think so, right? Well, turns out they don't have any customer service in paid products either. Google App Engine for example has none even if you pay thousands. You need to pay an extra $500/month fee to specifically get customer service.