The computing environment of earlier young generations were near-identical to what is found in the workplace. Desktop, mice, filesystems, office programs, the l

The computing environment of earlier young generations were near-identical to what is found in the workplace. Desktop, mice, filesystems, office programs, the like. So the transition is smooth. Not so much for smartphones. My nephew is 18 y/o and his "tech" experience is gaming on his phone. His sister is only on social media. When I asked them to forward a document, they took a photo of it with their smartphone, which is quite telling. I gave my nephew my old gaming PC. As soon as anything unexpected happens or there is a problem, he's helpless. Not only does he not know what to do, he can't be bothered to self-resolve it. Spoiled with tech that "just works". There's other differences. For example, they don't do email. They may have it but never check it. My niece was warned that her admission to university would be handled via a form and email confirmation, which then needed her final confirmation, with a strict deadline. Everybody around her told her to check daily, it's of a life-changing importance, and still she didn't. They simply can't seem to imagine a world outside snapchat or whatever the hell they use. And there's differences in etiquette. Meme-like poor writing skills. Different expectations of privacy (none), things not professional-proof. Apart from these generation-specific issues, I'd still emphasize the more generic issue that affects all generations. Training on these tools is absent or poor. I work in a giant company and the typical employee has absolutely no idea how Teams or SharePoint works. They get by memorizing the 3 things they absolutely need, whilst not knowing about 90% of the tool's capabilities. And due to these tools rapidly changing, they simply stop bothering to learn it. We VASTLY overestimate people's abilities to intuitively understand these tools.