I think one of the issues is that Gen Z’s tech devices are more geared towards content consumption. Phones and tablets are great for consuming content, but not

I think one of the issues is that Gen Z’s tech devices are more geared towards content consumption. Phones and tablets are great for consuming content, but not so great for producing. A laptop or even better a desktop with a large high resolution monitor is much better suited towards content production which is what businesses actually need. Previously, this was not as big of a difference as the personal computer of the past was typically a desktop computer. Now the personal computing device is likely to be a phone. In addition, computers/phones/tablets are more appliance like, in that it is very easy to use and set up and not much reason for the average person to trouble shoot and fix issues. This is great, but can result in the average person treating it more like a black box. I think in the past, if you wanted to get anything done with your computer, you needed to be familiar with the system and troubleshooting (or else have someone in the household who was).