According to T-mobile I am. Service is slow and inconsistent. Messages get delayed by hours. Calls sometimes don’t get through. Costs me $250/month for 4 phones

According to T-mobile I am. Service is slow and inconsistent. Messages get delayed by hours. Calls sometimes don’t get through. Costs me $250/month for 4 phones with unlimited dat and hotspots. M I feel ripped off. I am one city away from T-Mobile headquarters.