That is exactly my point! The article talks about the wrong-fit but well intentioned tech solution resulting in the end user not being able to use the thing for

That is exactly my point! The article talks about the wrong-fit but well intentioned tech solution resulting in the end user not being able to use the thing for a higher percentage of the time than the old, broken thing it replaced. I also eventually made the same choice, and switched my parents from Linux to Mac after I realized that Linux was definitely not the Right Thing for them. Still had to learn the lesson, though :P