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Using metrics to gauge how well the enterprise is doing on the whole and to influence policy decisions and strategy is absolutely good and desirable. It's only

Using metrics to gauge how well the enterprise is doing on the whole and to influence policy decisions and strategy is absolutely good and desirable. It's only when metrics become rules or quotas or measures to compare people or departments as a policy that things go bad.

osigurdson 4y ago
Using good metrics is good, using dumb metrics is dumb. Most metrics are probably dumb if we dig deeply enough.