> Remember the old Rackspace and its famous commitment to “Fanatical Support?” Highly trained people handled the company’s incoming telephone and online inquiri

> Remember the old Rackspace and its famous commitment to “Fanatical Support?” Highly trained people handled the company’s incoming telephone and online inquiries, priding themselves on quick responses and fast solutions. That spends money to create a good reputation, which is an asset that some MBA type will later be tempted to burn to create $$$ for the short-term gain of shareholders. My understanding is private equity has a very well-developed process to do that. Aaaand Rackspace was acquired by private equity in 2016: https://techcrunch.com/2016/08/26/rackspace-to-go-private-after-4-3b-acquisition-by-private-equity-firm-apollo https://techcrunch.com/2016/08/26/rackspace-to-go-private-af...