I used to be one of those phone answering sysadmins for a specific customer revenue. I think that job gave me phone anxiety. Every single different call was som

I used to be one of those phone answering sysadmins for a specific customer revenue. I think that job gave me phone anxiety. Every single different call was some new destroyed system by someone who had no idea what they were doing, hacked systems, unplanned migrations, whiteboarding-in-your-brain architecture discussions, etc. The other webhosts I worked at would never put an admin on the phone with a customer directly unless they were seriously enterprise, like a portion of the datacenter. One time the CTO of a major company called me directly and I had to migrate a SQL database that was the backend of their public website while having him breathe down my neck. Lots of calls like that. We gave great support but at cost. That was tiring and we did it in shifts. I hated the days I had to do that. FWIW for people with different support experiences, support was based on revenue. The different tiers (smb/enterprise, etc) assigned you more senior admins, etc. It wasn't a massive pool of admins or anything. I quit eventually because I hated answering the phones. Great company while I was there, though. I recommended it to everyone who could deal with the phone calls and San Antonio.