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I tried to sign up for a tutanota email account the other day through a VPN and when it came back and said "We don't trust your IP, use another connection." rat
by ridgered4 4y ago
I tried to sign up for a tutanota email account the other day through a VPN and when it came back and said "We don't trust your IP, use another connection." rather than being annoyed I was just glad they gave me a straight answer for once. It wasn't the answer I wanted but it sure beat being gaslighted into thinking I was having connection timeouts or browser incompatibilities to waste my time.
- paledot 4y agoIt's a straight answer sufficiently couched in jargon that a non-technical person still isn't likely to understand the problem or how to resolve it.
- yellowapple 4y agoSure, but "only technical people will understand what the problem is" is infinitely better than "literally nobody will understand what the problem is".
- paledot 4y agoI mean, I'll agree that it's slightly better in absolute terms. "Infinitely" is a strong word choice for a case where 95% of users will still be in the dark, unless you insist on using the term in a pedantic mathematical sense.