3 ms·
They were definitely not cheap, but looking back, $249 for a low-end server plus the expertise you got was well worth it. They had some people that really knew
by bluedino 4y ago
They were definitely not cheap, but looking back, $249 for a low-end server plus the expertise you got was well worth it. They had some people that really knew their stuff back then.
But by 2010, 2011, it started to fade. They physically lost one of our servers and it took 2 hours to power cycle our stack (the firewall they provided is actually what died).
We wanted to double our RAM from 16GB to 32GB. It would have doubled our monthly cost.
Then they purchased Slicehost and that integration went terribly.
Their hosted Exchange support was bad from the start. Useless agents using chat, nobody knew how to read logs, it was always down...
- sredevops 4y agoRight before they went public, they started to outsource a lot of their support. It looked like lipstick on a pig.
- tristor 4y agoThere was never any support outsourced while I was there from 2010-2014. They originally went public in 2008. That is just not true. Everyone in support sat physically in an office other than a few very senior folks that worked from home. Most were in San Antonio, some were in Austin, some in London, a few folks for LATAM were in Mexico City and Costa Rica, and folks for the BENELUX team were in Amsterdam. We also had a small office attached to the datacenter in Hong Kong and Sydney, Australia for support in APJC. Most support was US-based, regardless of customer location, and we did a shifted model rather than follow the sun. There was never any point until after they were acquired by Private Equity in 2015 that Rackspace outsourced any part of its support pipeline, including specialty support (databases, sharepoint, exchange, etc).
- sredevops 4y agoI stand corrected. I guess when it went private, it got outsourced.