I wish they put more effort into their support, instead of stonewalling people. I wrote them a support request and all I got back was asking for my subscription

I wish they put more effort into their support, instead of stonewalling people. I wrote them a support request and all I got back was asking for my subscription level. No they cannot possibly help me, without knowing my precise subscription level, which I myself do not even know, but my employer knows. Instead of just checking their friggin database for my damn subscription level, better stonewall a paying (payed for) customer. That'll score highly with the people!