We had Rackspace and used them for our managed servers at a prior job. We had a machine with 18-24 cores and something like 768GB of RAM that handled all of our

We had Rackspace and used them for our managed servers at a prior job. We had a machine with 18-24 cores and something like 768GB of RAM that handled all of our VMs, including our SAS server. It had a bunch of native SSDs and it was connected to a 20TB JBOD of SSDs and a 100TB JBOD of slower spinning disks. They recommended this setup to my predecessor as it was WAY less money than a similar SAN configuration. So. One day the two JBOD enclosures just start failing. We lose EVERYTHING. Ok, that sucks, but Rackspace handles all of our backups for us through our SLA. Let's get that restored while they figure out the JBOD issue. Two things come out of this: 1. Their 'fanatical support' were 'backing us up' but they never actually tested the solution and...we lost everything. There were no backups. 2. They sold us the JBODs less than 18 months prior but they no longer supported them and thus we'd have to invest in a SAN--which was a crazy investment more. --- We had already been planning a transfer to a new local data center over the course of a year's time. We called up the new company and told them we needed to move over to their shit in 7 days. They had us up in 2. I'll never consider Rackspace for anything.