We do something similar on the non-tech side. We offer a saas product but most of our questions are more around how the person should be doing their job rather

We do something similar on the non-tech side. We offer a saas product but most of our questions are more around how the person should be doing their job rather than how to use our software so we have a small team of experts that can answer those questions, they can also help with content creating on the marketing side too which is handy. We constantly hear from our customers that this level of service is one of the key things they really value from us.