I probably know some of the guys who helped you out and there's a couple great ones still there. The legal team came up with the phrase "reasonable endeavor" (t

I probably know some of the guys who helped you out and there's a couple great ones still there. The legal team came up with the phrase "reasonable endeavor" (they didn't like best effort), and they wrote a disclaimer form they'd have customers fill out that what they were about to was beyond official support. As long as you signed that, support was usually pretty happy to "give it the old college try" as one told me. And I'll let you in on another little secret - a lot of those sysadmins were learning along with you. One of my very early projects was building out a precision time protocol service for a customer who asked for it - which ended up being a good learning experience for me.