In one of my previous companies we used Rackspace to manage our AWS account. In the early years support was quite brilliant, however, in later years we only kep

In one of my previous companies we used Rackspace to manage our AWS account. In the early years support was quite brilliant, however, in later years we only kept paying them to keep external investors happy. We could claim that a skilled company was keeping our AWS accounts secure. However, in reality they were useless, and just offered us AWS Well Architected reviews that we could have done in house for a fraction of the costs. In the end it was cheaper to build up an SRE team and pay for AWS Premium Support.