Great read. I had a glorified call center job in policy research a decade ago. Did phone surveys on behalf of govt departments and NGOs to gauge the efficacy of

Great read. I had a glorified call center job in policy research a decade ago. Did phone surveys on behalf of govt departments and NGOs to gauge the efficacy of various programs. The so-called rigor of the studies required us to engage with participants in similarly robotic ways. Always hated it when somebody had a specific, actionable complaint or was otherwise desperate for help, and all I could do was bring them back on script, with the promise that their misery would be reflected in the statistics and promote incremental improvements.