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I can't even log _in_ to begin with. I have an account but every password that I try doesn't work. Username retrieval emails work but password reset messages ne
by alexjplant 4y ago
I can't even log _in_ to begin with. I have an account but every password that I try doesn't work. Username retrieval emails work but password reset messages never arrive in my inbox. Support representatives ignore this issue when I tell them about it and instead say that they "can't verify [my] ownership of the account" and refuse to help even though I email them back from the address that's on my account. They also say that if I don't login that my username might maybe possibly hopefully someday be released for use after an indeterminate period of time.
On the flip side I suppose that this saves me from the plight described in this article, though I somehow doubt that anybody would want to watch me produce my cover band practice sessions or write random side projects anyhow :-P
- crooked-v 4y agoYou've probably fallen into the black hole of the fraud department. The only way to get out of that, with most big companies, is to get the personal attention of an executive.
- emodendroket 4y agoI can't log in to my PayPal account with similar behavior. I guess that might be why, especially when I received some unsolicited payments I never cashed in.
- Mustache 4y agoI have a hotmail account from the nineties and some emails just don't get delivered to it anymore. It's happened with several companies that I do business with. I've had to get them on the phone and change my email to a gmail account, but some you can't get them on the phone.
- boomboomsubban 4y agoAre you sure you have that username? Like can you still find your initial registration email? As it sounds like they're not telling you that you're entering the wrong email for the account, which I believe is a good security practice.
- alexjplant 4y agoIf I use the "forgot [my] username" function and enter my email address then I get a message in my inbox that says that I own the account in question. It's absolutely maddening.
- boomboomsubban 4y agoCan you find the initial email? As that still sounds like it could be a security practice. Or what happens if you try to make a new account with the email?