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Data point: Last month I had to choose an ISP in Spain. The experience was painful. Every company has only "special offers" in the front page and I had to dig
by narag 15y ago
Data point:
Last month I had to choose an ISP in Spain. The experience was painful. Every company has only "special offers" in the front page and I had to dig to the very deepest of their webs to find the real numbers and, even then, cut through a lot of BS, intentional poor phrasing, and all kind of misleading statements.
The provider I chose was not better than the rest. The real price was striked-out and a lower price, only valid for exceptional circumstances presented as the norm.
On the phone it's worse. They consistently scam people.
I spent several hours hating all them. But that's a recurring expense of forty euros a month, plus a hundred up front. If this scheme was imposed for small purchases, no way. Either I would choose a simpler retailer, even if more expensive, or wouldn't buy at all.
- greenyoda 15y agoSame thing happens in the US. Time Warner Cable's web site was offering internet access for the "special offer" of $29.99 a month for the first year. I actually had to call them up on the phone to find out what the normal rate would be after one year -- it was nowhere to be found on their web site. Same type of thing happens with cell phone contracts. Are people really stupid enough to buy a monthly recurring service without knowing what it will cost after the first year? Apparently, the people selling these services think so.