I came away with a completely different impression. I honestly can't understand how you can place all three parties on the same level. The customer used strong

I came away with a completely different impression. I honestly can't understand how you can place all three parties on the same level. The customer used strong words, but only to emphasize his point, and all his complaints were legitimate and well argued. Frankly, I was impressed by his patience and how reasonable he was. The supplier, on the other hand, was puerile and insulting to the point where I would have had difficulty believing it if Gabe had not exchanged emails directly. How can you remain in business and not have the slightest idea of how to talk to customers?