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Hmm I had the opposite experience. I emailed them 3 or 4 bugs and they fixed it. This was several months ago though. I am a paid user to several substacks in ca
by busymom0 4y ago
Hmm I had the opposite experience. I emailed them 3 or 4 bugs and they fixed it. This was several months ago though. I am a paid user to several substacks in case that matters.
- rojobuffalo 4y agoThat's interesting. Prior to July I did get replies, but they never fixed anything. "Thanks we'll pass this on to the dev team" but then nothing. I think that's normal but not great. Since July I've sent emails about 3 issues and the only response I got was the one I mentioned above. I'm a writer with a few paid subscribers.