4 ms·
Warranty is not the same as the protection the law requires. The warranty companies offer are often more generous than what is required of them by law, but also
by ugh 15y ago
Warranty is not the same as the protection the law requires. The warranty companies offer are often more generous than what is required of them by law, but also more limited in duration.
In Germany the problem is that the burden of proof reverses after twelve months, making the protection afforded by the law practically useless after a year. I think the individual countries get a lot of leeway in how they implement those EU directives, so details in those laws might be very different in different countries.
- Schlaefer 15y agoThe burden of proof for the mandatory warranty reverses after six months (not twelve) in Germany. For the first six months the manufacturer has to prove that the damage was inflicted by the customer and not a problem with the device itself. After that for another 18 months the customer has to prove that the device was already defective when he acquired it and he's not to blame. Adding to that the manufacturer itself can give any voluntary guarantee he wants (Apple usually offers one year and you are able to extend it with AppleCare). It's a private contract between the manufacturer and the customer. It's seems that "Apple pushed a paid warranty service with its AppleCare service" and Italy wasn't happy about it.
- ugh 15y agoAh, yeah, six months, right. I think that was changed sometime ago. I'm still stuck on the twelve months.