3 ms·
Totally agree the customer was in the wrong (at least somewhat) but I think this is more about the PR guy. The customer is allowed to be a jerk. The PR guy ge
by skizm 15y ago
Totally agree the customer was in the wrong (at least somewhat) but I think this is more about the PR guy. The customer is allowed to be a jerk. The PR guy gets paid to handle people and what does he do? Gets in an argument with an angry customer. Anyone who has worked in customer service knows you always smile through your teeth. Worst comes to worst you can always just not respond, which would have been better than this.
- manuscreationis 15y agoIt's definitely more about the PR guy, no question. Above all else, those people are paid to be polite, courteous, and to relate to the customers. He dropped the ball big time
- mikeash 15y agoDropping the ball implies a mistake. I'd say he took the ball and threw it right at the other guy's nose.