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> Imagine how frustrated you’d be if every now and then, an application simply refused to add items to your cart, navigate to a certain page, or charge your cre
by kshay 4y ago
> Imagine how frustrated you’d be if every now and then, an application simply refused to add items to your cart, navigate to a certain page, or charge your credit card
Sort of interesting that this is framed as a wouldn’t-it-be-awful-if hypothetical; I feel like on the contrary, and for some value of “every now and then,” this is most people’s daily experience of interacting with most commerce websites.
> The truth is, these minor refusals happen surprisingly often, but users never know because of systems dedicated to intercepting those errors and running the erroneous code again.
...Or users do know, and just try again? Fault tolerance has been outsourced to the customer.
- twobitshifter 4y agoHad the not charge your credit card issue happen the other day. I had to replace my credit card and the power bill was set up to autopay on the old card. I logged in and entered the new number, an unexpected error occurred, I enter it and try again and again. I then notice at the top the account says “power” and there’s nothing due. Clicking switch account gives me the option of “home”, which has the past due balance. What had happened is that my rental from two years ago was still in their system and was the default account for payments. Rather than having one way to pay the bills you have a modal interface to make payments. When I switched to my house, the CC went through no problem.