> I called HP support and they fed me an unbelievable story that this was for my own good. You see, ink in different regions is turned for the climate in that r

> I called HP support and they fed me an unbelievable story that this was for my own good. You see, ink in different regions is turned for the climate in that region, the support rep explained! I was dumbfounded at such a stupid explanation. [...] you are wasting your time bothering with normal support channels. I worked in a call center for 8 months and I'll tell you this is pretty much all of them. You call up and talk to a front-line agent who wasn't really clued in on the reasoning for anything and isn't empowered to do much that falls outside standard workflows. You might as well ask your friends why HP does something because he'll come up with an answer from as much information as the agent has. You might be able to escalate to somebody who actually has the power to make any kind of exception if you insist on it but that's definitely not the first layer.