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For Australian's: the ACCC has been onto this, though is this a new attempt by HP? https://www.accc.gov.au/media-release/hp-to-compensate-printer-customers htt
by femto 4y ago
For Australian's: the ACCC has been onto this, though is this a new attempt by HP?
https://www.accc.gov.au/media-release/hp-to-compensate-printer-customers https://www.accc.gov.au/media-release/hp-to-compensate-print...
"Customers of HP PPS Australia Pty Ltd (HP) who bought certain models of HP printers without being informed non-HP ink cartridges may not work in them could be eligible for compensation, the ACCC announced today."
"HP has given the ACCC a court-enforceable undertaking to compensate customers who were unable to use non-HP ink cartridges due to an undisclosed technology in their printers."
...
"HP has undertaken to compensate consumers $50 who were prevented from using a non-HP cartridge."
"HP has since made available an automatic firmware update for download which removes the DSF from certain inkjet printer models and allows customers to use non-HP cartridges."
"The undertaking is available at HP PPS Australia Pty Ltd ."
https://www.accc.gov.au/public-registers/undertakings-registers/hp-pps-australia-pty-ltd https://www.accc.gov.au/public-registers/undertakings-regist...
"Details of how to claim compensation are on the HP website."
"Consumers can also contact HP via 1800 625 236 for more information."
- notpushkin 4y ago> HP has since made available an automatic firmware update for download which removes the DSF from certain inkjet printer models and allows customers to use non-HP cartridges. Would it be possible to get hands on this firmware update and install it outside of Australia too?
- femto 4y agoIt sees like HP has capitulated and the updated firmware is already on wider release? https://support.hp.com/hr-en/product/hp-officejet-pro-6830-e-all-in-one-printerserie/5390307/document/c05308850 https://support.hp.com/hr-en/product/hp-officejet-pro-6830-e...
- femto 4y agoEuropeans in Belgium, Italy, Spain and Portugal are also due compensation. Get your claims in by 6th of March 2023. https://www.euroconsumers.org/activities/hp-and-euroconsumers-reach-a-settlement-on-dynamic-security-dispute https://www.euroconsumers.org/activities/hp-and-euroconsumer... https://assets.ctfassets.net/iapmw8ie3ije/KB59keIaRiPTdYg71E9x7/1818dd0a216f7ee1e739cf7db6d7c639/HP_and_Euroconsumers_settlement_on_Dynamic_Security__all_you_need_to_know.pdf https://assets.ctfassets.net/iapmw8ie3ije/KB59keIaRiPTdYg71E...
- fmajid 4y ago300% of the printer price (treble damages) would be adequate compensation, methinks.