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As usual the best, most informative comments come in long after the sound and fury of the initial discussion. This is a tricky issue to solve. It's not like we
by CydeWeys 4y ago
As usual the best, most informative comments come in long after the sound and fury of the initial discussion.
This is a tricky issue to solve. It's not like we can region-lock domains to a specific country, like how Steam is able to use price discrimination to sell the same game for different prices in different currencies. The real price is indeed denominated in USD and billed to registrars in USD, and these prices have always remained constant for all registered domains on all of our TLDs (so indeed the real price is steadily going down over time thanks to inflation, particularly over the past year). Any other price displayed in a different currency by a registrar is performing currency conversion and is presumably subject to change in the future along with the exchange rates.
I agree with you, it doesn't seem like registrars are communicating this well. Prices of other goods (e.g. luxury watches) do also change multiple times per year to reflect changes in underlying exchange rates, but crucially, what you're getting there is a one-time purchase, and you know up front the only price you'll ever be paying for it. Domains, by contrast, are essentially multi-year subscriptions, and the price of subsequent years is liable to change both as the registrar themselves adjust pricing and as underlying currency exchange rates shift as well. I think the registrars broadly have looked at this issue and decided it would be too complicated to display the underlying USD price to registrants, so better to hide it and just display the price in the local currency?
- ryan29 4y ago> I think the registrars broadly have looked at this issue and decided it would be too complicated to display the underlying USD price to registrants, so better to hide it and just display the price in the local currency? That would make sense to me. I wouldn't even be surprised if some registrants are unable to pay in USD or if they get charged exorbitant fees for foreign exchange. Even if the registrars added a warning during checkout with a link to an explanation of how it works, I bet very few people would read it. They'd probably have the same number of upset customers and the complaint would shift to registrars hiding a complex pricing scheme in the fine print. My hunch is the OP is an extreme outlier and the issue happens so infrequently that the complexity of explaining it up front isn't worth it. In the past ~5 years this is the first time I've seen someone with a receipt and a legitimate complaint. I think some of the responsibility can fall on the OP too. They say they've registered hundreds of domains, so it's not unreasonable to think they should be spending some time learning what rights they have as a registrant, how disputes are resolved, how long term pricing works, etc., especially if they're registering premium domains.
- CydeWeys 4y ago> That would make sense to me. I wouldn't even be surprised if some registrants are unable to pay in USD or if they get charged exorbitant fees for foreign exchange. To clarify, I wasn't suggesting that the registrants in foreign countries pay in USD and potentially pay forex fees, merely that the underlying USD price be exposed to them so they are aware of what the future renewal price will look like as the exchange rate shifts. They'd still always be paying in local currency.