3 ms·

Should a startup which uses so much of Google Maps that it needs to pay be complaining that about poor salesmanship when it can't afford to pay? It sounds to me

Should a startup which uses so much of Google Maps that it needs to pay be complaining that about poor salesmanship when it can't afford to pay? It sounds to me that both companies have monetization issues.

freyfogle 15y ago
Hi politician, we're more of a small business than a startup. We've been going for 6 years and are nicely profitable. The issue is the prices quoted were more of the level for large corporate multinationals - hundreds of thousands of dollars/year just for our UK service (one of eight that we operate).
JS_startup 15y ago
What does the inability to pay for the data have to do with their take on the sales team? Their experience with the sales team is invalid because they can't afford to pay for the data?
- ffffruit 15y ago
  Read the post again, you are missing the point. The price itself was the last drop. The overall experience they got, for a company that has been featured on Google Maps promotional publications, was abysmal.
  - JS_startup 15y ago
    I totally agree that the sales process was bad. My post was responding to politician's insinuation that because they couldn't afford to buy the data they had no right to complain about the embarrassing salesmanship.
    - politician 15y ago
      It's simply interesting that their use of the service was such that they were asked to pay, yet when they couldn't afford it, they complained about the way in which they were asked. Suppose your government provides electricity for free below a certain threshold. Suppose you exceed that threshold. Suppose a rude person calls you up and asks you to pay. Suppose you can't afford it. Should you then complain that they were rude and how it was their rudeness that caused you to switch providers? Or do you simply explain that you found a cheaper provider that aligned with your long-term goals? Was the point of the post to try to give Google customer service a black eye? Because, to me, all it did was betray pettiness.

freyfogle 15y ago

Hi politician, we're more of a small business than a startup. We've been going for 6 years and are nicely profitable. The issue is the prices quoted were more of the level for large corporate multinationals - hundreds of thousands of dollars/year just for our UK service (one of eight that we operate).

JS_startup 15y ago

What does the inability to pay for the data have to do with their take on the sales team? Their experience with the sales team is invalid because they can't afford to pay for the data?

ffffruit 15y ago
Read the post again, you are missing the point. The price itself was the last drop. The overall experience they got, for a company that has been featured on Google Maps promotional publications, was abysmal.
- JS_startup 15y ago
  I totally agree that the sales process was bad. My post was responding to politician's insinuation that because they couldn't afford to buy the data they had no right to complain about the embarrassing salesmanship.
  - politician 15y ago
    It's simply interesting that their use of the service was such that they were asked to pay, yet when they couldn't afford it, they complained about the way in which they were asked. Suppose your government provides electricity for free below a certain threshold. Suppose you exceed that threshold. Suppose a rude person calls you up and asks you to pay. Suppose you can't afford it. Should you then complain that they were rude and how it was their rudeness that caused you to switch providers? Or do you simply explain that you found a cheaper provider that aligned with your long-term goals? Was the point of the post to try to give Google customer service a black eye? Because, to me, all it did was betray pettiness.