this rant reminds me of many similar things I've read about products that were designed by people only had superficial experience with the industry they are try

this rant reminds me of many similar things I've read about products that were designed by people only had superficial experience with the industry they are trying to disrupt. I've had similar experience with silly old web development. I spent a week sitting down with actual users of the web site that I was so proud of and watched them use it. Oh, man did that hurt. All the "telemetry" in the world will never prepare you for actually watching real people at work and talking to them. It completely changed the way I build web sites. The Tesla designers should spend more time in truck cabs, shadowing actual truckers. Based on this Twitter rant, it should be illuminating.