The problem is always people. Even if everyone buys into a process the process is only as good as the people in it. A process doesn't guarantee results - it g

The problem is always people. Even if everyone buys into a process the process is only as good as the people in it. A process doesn't guarantee results - it guarantees consistency. Sometimes that means you get consistently bad results. But the good thing about having an actual process is that it's easier to change it to see if it works if it isn't delivering. The latter is what most process people forget - the process is a living thing, not a stone tablet of commandments. But really, "Conceptual Integrity" is the key. When everyone is working towards a goal and cranking away it's magic, because things seem to happen on their own. They don't, though.