3 ms·
Primarily because knowledge work is hard to quantify. If you can't measure, you can't improve.
by __lbracket__ 4y ago
Primarily because knowledge work is hard to quantify. If you can't measure, you can't improve.
- CleverLikeAnOx 4y agoYou can improve without measurement by using reasoning and experience. As an example, Groupon drove itself into the ground by only improving itself in ways it could measure. They added many nagging features that a/b tests showed worked. However, the CEO ignored his less measurable feeling that this was cheapening the brand.