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My biggest issue is that they keep all the fees in case of a refund. Sometimes customers just change their mind, and this will cost you. It will cost you a lot
by poxrud 4y ago
My biggest issue is that they keep all the fees in case of a refund. Sometimes customers just change their mind, and this will cost you. It will cost you a lot if you’re selling high value items.
- solokhind 4y agoSame. We're losing thousands of dollars because customers change their mind or made a mistake in their purchase, mostly because we're dealing with high value items.
- lambda_lord 4y agoBraintree and Adyden do as well to my understanding. Payment processors are low-margin. It costs interchange fees and scheme fees to reverse a transaction, it’s not free. It’s unfortunate for the businesses that process a lot of returns, but processing fees would go up for everyone if returns were free.
- poxrud 4y agoThe payment processors are only charged a tiny fee, not a percentage of the transaction. Up until a few years ago Stripe, Paypal and others had no issues with refunding the entire amount.